1. Order Cancellation:
    • Customers can cancel their order within 24 hours of placing it or before it is shipped.
    • Once the order is shipped, cancellation requests will not be entertained.
  2. Refund Policy:
    • Refunds will be processed within 7-10 business days after approval.
    • Refunds are issued to the original payment method used at checkout.
  3. Conditions for Refund:
    • Refunds are only applicable for:
      • Orders not delivered within the specified timeframe.
      • Damaged or defective products received (must be reported within 48 hours of receipt with proof).
  4. Return Policy:
    • Returns are accepted only for unopened and undamaged products.
    • The customer is responsible for return shipping costs unless the return is due to our error.
  5. Non-Refundable Products:
    • Certain perishable products, including tea or food items that have been opened or tampered with, are non-refundable.